Privacy Policy

Richmond Express Couriers
Last updated: 29 August 2026

Richmond Express Couriers respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we may collect, why we collect it, how we use it and your rights regarding your personal information.

Information We May Collect

When you contact Richmond Express Couriers for a quote, booking or general enquiry, we may collect information such as:

  • Your name

  • Telephone number

  • Email address

  • Collection and delivery addresses

  • Information relating to your delivery or enquiry

  • Any other information you choose to provide when contacting us

Information may be provided through telephone calls, email, WhatsApp, Facebook or other methods you use to contact us.

How We Use Your Information

We may use your personal information to:

  • Provide quotations

  • Arrange and complete courier services

  • Contact you regarding a collection or delivery

  • Respond to enquiries

  • Issue invoices and maintain appropriate business records

  • Meet our legal, tax and accounting obligations

  • Improve the service we provide

We only use personal information where we have an appropriate lawful basis under UK data protection law, including where it is necessary to provide a service you have requested, comply with a legal obligation, or pursue our legitimate business interests.

Sharing Your Information

We do not sell or rent your personal information.

Information will only be shared where reasonably necessary to provide our services, where you have authorised us to do so, or where we are legally required to disclose it.

For example, delivery information may need to be provided to people or organisations involved in completing a collection or delivery.

Keeping Your Information Secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or to meet legal, tax, accounting or regulatory requirements.

Website and Cookies

Our website provider or services used on our website may use cookies and similar technologies to help the website operate correctly, maintain security and understand how the website is being used.

Where required by law, visitors will be given appropriate choices regarding non-essential cookies.

Third-Party Services

Our website or communications may contain links to or use services provided by third parties, such as Facebook, WhatsApp or our website provider.

These organisations may process information under their own privacy policies. Richmond Express Couriers is not responsible for the privacy practices of third-party websites or services.

Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete certain personal information

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Request transfer of certain information

  • Withdraw consent where processing is based on consent

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Richmond Express Couriers
Email: info@richmondexpresscouriers.co.uk
Telephone: 07368 922515

Changes to This Policy

We may update this Privacy Policy when necessary. The latest version will be published on our website with the date it was last updated.